cx pilots brand vibes

The latest CX thinking for human-centered firms

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White Papers and Resources

CX doesn't just show up on your bottom line - it drives it.

CX & EX White papers.

The Benefits and Pitfalls of Using NPS
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A commonly used CX metric may be leaving value on the table

The Benefits and Pitfalls of Using NPS

CX & EX White papers.

Recession proofing your business with CX
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How customer experience can keep your organization profitable during a recession

Recession proofing your business with CX

CX & EX White papers.

15 Dimensions of CX Maturity
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Understand what is involved in comprehensive CX management programs.

15 Dimensions of CX Maturity

CX & EX White papers.

Channel Matrix for CX Download
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Understand the marketing side of CX

Channel Matrix for CX Download

BLOG

Learn more about
the world of CX

Blog

When Should You Invest in a CX Consultant?
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Blog

An In Depth Look at NPS
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Blog

We Need to Talk About CX Outcomes
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Blog

What Is A CX Solution?
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Blog

CX Center of Excellence
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Blog

What Is Client Experience?
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Blog

CX Strategy Roadmaps
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CASE STUDIES

Real-world examples

Case studies of our work with leading companies around the world

Case Study

The CX Imperative for Law Firms
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Client Experience (CX) is the new differentiator for lawyers and law firms.

The CX Imperative for Law Firms

Case Study

HITT Contracting Case Study
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One of the largest construction firms advances their CX management program to the next level.

HITT Contracting Case Study

Case Study

Achievieng a perfect NPS Score
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Neumann Monson Architects Case Study

Achievieng a perfect NPS Score