Over the course of two decades, we’ve mastered the art of leveraging Voice of the Customer (VoC) data so it provides maximum value to an organization. For the first time ever, this information will be available to the public in a training led by Steven Keith, the founder of CX Pilots.
Many organizations underutilize their VoC platforms like a, “Lamborghini stuck in the drive.” A very expensive piece of equipment that remains unused or underutilized. To get the most out of a VoC platform, companies must ensure it becomes a central part of their CX strategy to deliver actionable results. Critical to this is an understanding of how to implement the platform and how to manage the supporting VoC ecosystem.
This training will equip participants with a fundamental understanding of the ways that they can get the most out of a VoC platform. Imagine a single source of truth, providing a direct channel to the needs of your customers. When incorporated into the strategic CX narrative of an organization, VoC platforms can be an organization’s greatest asset and help CX leaders to define the ROI of CX.
Professionals in accounting, architecture, engineering, construction, and legal industries will find immense value in this training. Executives, managers, and team members responsible for customer engagement, sales, marketing, and operations are encouraged to participate.
Don't miss this opportunity to learn how to leverage your VoC Program. Reserve your seat in this exclusive training led by CX expert Steven Keith and equip yourself with the knowledge and strategies to drive your organization's growth, profitability, and resiliency.
Limited seats are available to ensure an optimal learning experience. Secure your spot now and take your organization's CX journey to new heights.
This training series is presented by CX Pilots, the world’s leading end-to-end B2B CX management consultancy for professional services firms. CX Pilots engages organizations in human-centered business to drive their bottom line.