Training: Turning Empathy into Revenue

Empathy Training can result in a 3.5x increase in client retention

The same training designed for the world’s largest professional services firms is now available to the public in an online training on Wednesday, April 17, 2024 at 11am ET/8am PT.

Client empathy training is a foundational component of a client-centered organization. It is rooted in the human desire to connect to other people meaningfully. Empathy training aims to help partners, associates, and staff understand the value of empathy and how to see results from developing empathy skills in their interaction with clients and colleagues. We call this a shared experience. It’s where everyone in the firm learns how to make positive and memorable client experiences the norm.

This introductory training is derived from CX Pilots proprietary curriculum. Our full scale empathy training has been shown to increase average client retention by 3.5 times in controlled studies.  

Who Should Attend

Professionals working in accounting, architecture, engineering, construction, and legal industries will find immense value in this training. Executives, managers, and team members responsible for customer engagement, sales, marketing, and operations are encouraged to participate.

Enroll Now

Don't miss this opportunity to learn how to turn empathy into revenue. Reserve your seat in this exclusive training led by CX expert Steven Keith and equip yourself with the knowledge and strategies to drive your organization's growth, profitability, and resiliency.

Limited seats are available to ensure an optimal learning experience. Secure your spot now and take your organization's CX journey to new heights.

This training series is presented by CX Pilots, the world’s leading end-to-end B2B CX management consultancy for professional services firms. CX Pilots engages organizations in human-centered business to drive their bottom line.