Overview:

Our growing consultancy firm is seeking an organized and empathetic Account Manager to drive and support client projects from conception to completion. This role involves collaborating with our firm’s consultants to help firms reach new heights in how they design, deliver, and measure client and employee experience. The ideal candidate will be instrumental in preparing for and facilitating meetings, capturing project promises, and managing milestones. If you're passionate about driving project success and excel at anticipating the needs of clients, we encourage you to apply.

Key Responsibilities:

• Prepare and Facilitate Meetings: Organize agendas for weekly client meetings, lead discussions, and ensure all project milestones are effectively managed and captured.
• Client Needs and Proactivity: Anticipate client needs and take proactive steps to address them, ensuring the delivery of high-quality work within project deadlines.
• Strategy and Collaboration: Work closely with senior consultants to define project strategy, objectives, and vision, communicating these effectively to all stakeholders.
• Task Management: Break down large projects into actionable components, delegate tasks efficiently, and manage project timelines and scopes with precision.
• Communication and Efficiency: Utilize exceptional written and verbal communication skills to draft communications on behalf of others and prepare presentations. Employ AI tools to enhance work efficiency and project management practices.

Ideal Candidate Profile:

• Project Management Passion: Demonstrates a strong interest in and aptitude for project management, particularly in coordinating timelines, budgets, and project scopes. Known for being proactive and consistently "on top of things."
• Organizational Skills and Empathy: Exhibits exceptional organizational skills and a natural ability to empathize with others, understanding and anticipating their needs, perspectives, and concerns.
• Accreditation and Professional Development: Eager to pursue relevant accreditations (e.g., CAPM, PMP, CX), with a commitment to personal and professional growth. Expenses for accreditation will be covered.
• Process Improvement: Actively seeks ways to make processes more standardized, clear, and efficient, both in professional settings and personal life.
• Systematic Approach: Regularly employs systems to manage tasks and priorities effectively, demonstrating excellent prioritization skills.
• Initiative and Communication: Takes initiative to address tasks and challenges. Possesses strong written and verbal communication skills, capable of creating clear and impactful presentations and communications.
• Collaboration and Relationship Building: Values partnerships and collaboration, working closely with subject matter experts to set others up for success. Enjoys building relationships and is skilled at adjusting communication styles to align with client needs.
• Technology and Learning: Familiar with or willing to learn AI tools to maximize efficiency. Displays a positive attitude and openness to learning new skills and approaches.

Salary Range:

$60,000 - $68,000 DOE

What We Offer:

• A supportive and collaborative work environment—if we teach companies how to design and deliver a strong employee experience, you can bet we take it seriously ourselves.
• Opportunities for professional development and growth—this role can morph to have components of leadership, marketing,  
• Health insurance, unlimited PTO and sick time, and 401k.
• Travel expense coverage for client-site visits (1-3 days at a time, 3-5x a year expected).

To apply, submit the following documents:

Resume: Detailing your professional experience, skills, and accomplishments, especially those relevant to account/project management and client services. We welcome those from non-traditional backgrounds (Especially OT, SLP, PT, ABA, and Teachers) to apply.

Cover Letter (1 page max): There are no right or wrong answers to these questions. We're interested in understanding your approach to client management and problem-solving. Please address the following prompts:

• Positive Client Experience: Describe a time when you had a positive client or customer experience. What made this experience stand out and what impact did that have on how you think about CX?
• Problem-Solving Initiative: Reflect on a situation where you identified a problem and took the initiative to solve it. Outline the steps you took, the outcome, and any key learnings you took away from the experience.

Note: We appreciate every application. However, due to the high volume of applications, only those selected for an interview will be contacted.