Revitalized membership experience with persona development and digital transformation, boosting engagement and aligning with younger veterans' needs.

Built a client-centric CX strategy with journey mapping, leadership alignment, and structured metrics.

Shive-Hattery's CX strategy enhanced client relationships, driving growth in new and core markets.

BBB’s rebranding and CX strategy boosted trust, franchise revenue, and market leadership.

Neumann Monson’s CX strategy boosted client engagement, NPS, and employee satisfaction.

HITT revamped its CX strategy, improving client feedback, training, and leadership engagement.

National Instruments' CX overhaul boosted digital revenue, traffic, and customer retention.

Moss Adams transformed its CX strategy, enhancing service delivery and client retention.

Selective transformed its CX strategy, improving operational efficiency and agent relationships.

Mercer’s new CX strategy enhanced global service consistency and strengthened client retention.

Pinion’s CX overhaul boosted retention, revenue, and created a stronger client-focused culture.