Building a successful client experience (CX) program in a law firm doesn’t have to be complicated. Think of us as your CX tour guides—here to ensure you get the most out of your CX efforts. No jargon, just fast, straightforward, and practical guidance. Our program is designed to be cost-effective and efficient, delivering results in just one month.
If you're responsible for client success or managing a CX program at your firm, you’ve likely asked yourself, "Where do I even start?" How do you establish effective feedback channels, introduce NPS, or prove ROI? You’re also probably curious about how other law firms are achieving success with their CX initiatives. We've helped leaders just like you get there, and we can do the same for your firm.
The CX Pilots' Law Firm CX Agile Program isn’t about lofty theories—it's about giving you practical, actionable tools you can implement in your firm by Monday, with the confidence that they’ll deliver results. This program provides a step-by-step guide through eight critical CX components tailored for law firms, including: maturity assessments, planning, strategy and roadmaps, journey mapping, CX charters, feedback systems, metrics and governance, and CX ROI.
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Master the art of communicating a compelling CX vision that resonates with senior leadership and drives immediate buy-in across your firm.
Discover how CX maturity assessments can serve as your strategic roadmap, setting a clear trajectory for your firm’s growth—complete with actionable templates to get started.
Plan a powerful Client Success strategy that demonstrates clear value to your firm. Unlock the benefits of CX with a staged approach, using our proven planning templates to guide you.
Learn the key elements that form a successful CX strategy for law firms and create a visual, actionable roadmap that turns vision into reality. Templates included.
Effectively plan and facilitate client persona and journey mapping sessions, ensuring you uncover deep insights that fuel better client experiences. Get the tools you need to make it happen.
Build a powerful CX communications strategy that wins hearts and minds across your firm. Develop a CX Charter that inspires, motivates, and fosters buy-in at all levels
Set up a closed-loop client feedback system that delivers real insights. Avoid common pitfalls and maximize the impact of your feedback programs using our step-by-step guidance.
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