
Tim Schroeder
President, Neumann Monson Architects
They worked tirelessly to attain our goals
“We partnered with CX Pilots to deliver our company’s first robust set of personas and journey maps. They listened to our challenges and worked tirelessly to help us attain our goals.They have a deep knowledge of the B2B space, architecture firms, a drive to make their customers happy, and are great, smart people to be around.”

Erika Martin
Director, Customer Experience at Genworth Finacial
Immediate results
“CX Pilots challenged us, evolved our wisdom, and enabled us to build a customized toolbox we could take forward and put into action with immediate results.”

Engineering Firm Director
Director, Marketing and Client Experience, engineering firm
I can’t imagine doing this without them
“You’ll never find a smarter team who knows that CX isn’t an isolated concern, but a highly integrated methodology that transforms every aspect of a business. CX Pilots brought along our leadership, and trained our Marketing and proposal people, key field people, and even our outside partners to use customer journey data to tie everything together. I cannot imagine doing any of this without them.”

Law Firm Director
Director, Clients and Markets, a Global 100 law firm
Highest level of expertise
“CX was a brand new concept for our law firm. To design a CX Program and strategy we wanted to work with a top consultancy that had both in-depth expertise in CX and an industry focus. Finding such experts was not easy. Most legal consultancies pay lip service to CX. CX Pilots provided the highest level of expertise and talent in the CX/EX area. They were contagious in their passion and delivered above and beyond advice. CX Pilots truly set our firm ahead of the competition for years to come.”