15 Dimensions of CX Maturity

Find out the 15 dimensions of a Customer Experience Management Program

This document helps CX leaders understand what is involved in comprehensive CX management programs. It briefly dives into the 15 dimensions of CXM or CEM.

In each of the dimensions of CXM maturity, you will see how to structure your CX management program with a mind to strategy, measurement and governance of each dimension.

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