Turn your executive leadership into CX supporters.
Transfer knowledge and skills to help people improve relationships while ensuring employees and leaders have the capabilities and motivation to adopt CX.
Sometimes it's your leadership, your middle management, your front-line people, and sometimes it's simply your organization's CX team.
In any case, we set a learning objective, develop the right modules, and deliver the training in a way that helps each organization get maximum return on their investment in CX. Leadership Training trains executives on the fundamental value of CX, including CX assessments, value exchange planning, strategy creation and road mapping, customer personas, customer journey mapping, data insights management, and much more. This educational component will help leadership understand and appreciate the concepts, principles, and best practices of CX and support a stronger firm-wide CX management program.
Examples of successful CX training modules are:
The ROI of CX for your CFO
Demonstrating value of CX to you C-Suite
Getting the most from your feedback system
Journey mapping (teach the teacher)
CX measurement and governance
Empathy training to boost emotional intelligence (EQ)
CX in Law Firms, CX in Accounting Firms, CX in Insurance, CX in Healthcare,
CX for better client partnerships
Getting predictive: using AI to spot weakening relationships
Understanding the CX mindset from all perspectives
Executive communications guidance on CX: How to Tie CX to Revenue
Executive training on CX: How to Tie CX to Revenue
Understand what CX is and what you will gain from it using a best practice learning approach.
Get the CX training trusted by leaders across Fortune 500 companies.
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