Achieving unconventional outcomes with CX oftentimes requires new realms of accountability. Staff Workflow Innovation Management (SWIM) is a people/process-mapping methodology to develop points of accountability across collaboration pathways. Its core focus is on staff and process.To get CX/EX accountability right for our clients’ unique firms, we use Staff Workflow Innovation Management (SWIM) which is a proprietary methodology to align the right skill set to the right jobs to be done across all relevant journeys.
SWIM always begins with discovery meetings and often results in an audit, interviews with leadership, existing staff members, managers and experience-based process owners. It always includes conversations with HR followed by a recommendations report.
Role-based Enablement is for Professional Services firms who demand people and process outcomes.