cx pilots brand vibes

Value Exchange Planning

Forecast the business value of CX

Value Exchange Planning (VEP) is a proprietary cascading value identification framework developed by CX Pilots. This is a fancy way to say we align leadership around the CX imperative, understand the economic drivers of CX for your firm so you can ensure the best possible ROI of CX. It merges opportunity framing with the economics of CX. 

What do you want CX to do for your firm? 

  • Increase annual revenue
  • Reduce client churn
  • Grow profit 

VEP helps you to establish these goals and lays the foundation to achieve them. 

VEP helps you build a structurally sound end-to-end methodology and foundation, where every penny spent on CX/EX is money well spent. It creates a smart and successful human-centered business. 

Most CX consultancies won’t touch the ROI of CX for your firm but most CX consultancies aren’t CX Pilots.