Digital Experience
Research-based, human-centered UX drives customer value
Bringing decades of customer experience strategy to digital platforms through UX design
What this covers
UX Strategy
User Research
Usability Testing
Information Architecture
UX Design
Design System Governance
Implementation Support
Digital platforms are extensions of customer experience and drive both customer retention and revenue growth.
1:100
Every $1 invested in UX upfront saves $100 in post-launch maintenance costs
32%
Revenue gain for design-driven companies
17%
Revenue retention improvement for companies that adopt user testing
The Problem we’ve seen
Digital experiences that weren't tested with customers often fail
Untested digital platforms create problems that surface after they are live. From support tickets to user abandonment and ultimately eroded trust. CX Pilots’ UX design is validated based on customer needs and actual user experience.
We combine social science, user testing and analysis to understand where existing digital platforms cause user friction, test and prototype user-centered solutions, and implement best in class digital experiences that meet user needs. Every design decision is validated with users and backed by extensive research.
We combine social science, user testing and analysis to understand where existing digital platforms cause user friction, test and prototype user-centered solutions, and implement best in class digital experiences that meet user needs. Every design decision is validated with users and backed by extensive research.
Starter engagement
The UX Starter Bundle
Get your UX effort off the ground in 4-6 weeks.
- Your team has flagged a problem with a digital tool and needs an answer fast
- You want expert diagnosis before committing to a larger engagement
- Leadership needs evidence before approving a design budget
Project based deliverables
UX audit of current or planned digital tools
User & digital trends benchmark
Research with up to 5 of your customers
Prioritized recommendations
A 60-minute findings document with your team
How we do ux
The CX Pilots UX Methodology
Insurance
Two decades of supporting carrier experience functions to drive retention and profitability.
Companies we’re proud to work with:
Selective
Genworth/Enact
Blue Cross Blue Shield
WoodmenLife
“Drawing on deep insurance and financial services expertise, CX Pilots helped us better understand our customers."
Pam Mortenson
Vice President, Strategic Planning Officer
WoodmenLife
Legal
CX for law firms translating client experience into realization, retention, and referral growth
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“When firms shift from matter-centric to client-centric thinking, they improve retention, unlock cross-sell opportunities, strengthen trust, increase rate resilience, and create environments where lawyers feel energized by the clarity and purpose of their work."
Silvia Colter
Vice President, Strategic Planning Officer
WoodmenLife
Accounting
CX for accounting firms translating client experience into retention, realization, and cross-service growth.
Companies we’re proud to work with:
Moss Adams
Clark Schaefer Hackett
Pinion
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“Working with CX Pilots showed us how great consulting should be. Proactive, detailed, exactly what we needed.”
Pam Mortenson
CX Officer
Pinion
Healthcare
CX for organizations building patient and provider experience that matches their clinical excellence.
Unique Expertise:
We bring the same rigor from regulated industries to healthcare's unique pressures.
Ready to give patients and providers a better experience, together? We build CX programs that fit both.
Banking & Financial
CX for financial institutions translating client experience into deposit retention, wallet share, and cross-sell growth.
Companies we’re proud to work with:
BMO
Morgan Stanley
Want to compete on trust instead of rates? We build the CX and digital experience that makes it possible.
Non-Profit Foundations
CX for mission-driven organizations building public trust into lasting engagements.
Unique Expertise:
We bring the same rigor from regulated industries to healthcare's unique pressures.
Companies we’re proud to work with:
Better Business Bureau
Want to turn public trust into lasting engagement? We help mission-driven organizations make that connection.
Architecture
CX for architecture firms translating owner and developer experience into repeat commissions and referral growth.
Companies we’re proud to work with:
Neumann Monson Architects
Shive-Hattery
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"CX Pilots worked tirelessly to help us achieve our goals, leveraging deep B2B knowledge to ensure our success."
Tim Schroeder
President
Neumann Monson Architects
Engineering
CX for engineering firms translating client experience across infrastructure and design engagements into profitability.
Unique Expertise:
One engineering client saw an 8% digital revenue lift and 58% more site traffic.
Companies we’re proud to work with:
National Instruments
Stantec
Want clients aligned from kickoff through delivery, even years later? We build the CX systems to make it real.
Tech
CX for tech companies translating customer experience into net revenue retention and expansion
Companies we’re proud to work with:
IBM
Honeywell
Google
Siemens
Want to turn public trust into lasting engagement? We help mission-driven organizations make that connection.
Insurance
Two decades of supporting carrier experience functions to drive retention and profitability.
Companies we’re proud to work with:
Selective
Genworth/Enact
Blue Cross Blue Shield
WoodmenLife
“Drawing on deep insurance and financial services expertise, CX Pilots helped us better understand our customers."
Pam Mortenson
Vice President, Strategic Planning Officer
WoodmenLife
Legal
CX for law firms translating client experience into realization, retention, and referral growth
“When firms shift from matter-centric to client-centric thinking, they improve retention, unlock cross-sell opportunities, strengthen trust, increase rate resilience, and create environments where lawyers feel energized by the clarity and purpose of their work."
Silvia Colter
Vice President, Strategic Planning Officer
WoodmenLife
Accounting
CX for accounting firms translating client experience into retention, realization, and cross-service growth.
Companies we’re proud to work with:
Moss Adams
Clark Schaefer Hackett
Pinion
“Working with CX Pilots showed us how great consulting should be. Proactive, detailed, exactly what we needed.”
Pam Mortenson
CX Officer
Pinion
Healthcare
CX for organizations building patient and provider experience that matches their clinical excellence.
Unique Expertise:
We bring the same rigor from regulated industries to healthcare's unique pressures.
Ready to give patients and providers a better experience, together? We build CX programs that fit both.
Banking & Financial
CX for financial institutions translating client experience into deposit retention, wallet share, and cross-sell growth.
Companies we’re proud to work with:
BMO
Morgan Stanley
Want to compete on trust instead of rates? We build the CX and digital experience that makes it possible.
Non-Profit Foundations
CX for mission-driven organizations building public trust into lasting engagements.
Unique Expertise:
We bring the same rigor from regulated industries to healthcare's unique pressures.
Companies we’re proud to work with:
Better Business Bureau
Want to turn public trust into lasting engagement? We help mission-driven organizations make that connection.
Architecture
CX for architecture firms translating owner and developer experience into repeat commissions and referral growth.
Companies we’re proud to work with:
Neumann Monson Architects
Shive-Hattery
"CX Pilots worked tirelessly to help us achieve our goals, leveraging deep B2B knowledge to ensure our success."
Tim Schroeder
President
Neumann Monson Architects
Engineering
CX for engineering firms translating client experience across infrastructure and design engagements into profitability.
Unique Expertise:
One engineering client saw an 8% digital revenue lift and 58% more site traffic.
Companies we’re proud to work with:
National Instruments
Stantec
Want clients aligned from kickoff through delivery, even years later? We build the CX systems to make it real.
Tech
CX for tech companies translating customer experience into net revenue retention and expansion
Companies we’re proud to work with:
IBM
Honeywell
Google
Siemens
Want to turn public trust into lasting engagement? We help mission-driven organizations make that connection.
